After-sales service

1、Rapid response and fault diagnosis

When customers encounter LED display failure, fast response is the first step of after-sales service. As a manufacturer, Wengo Smart Display will set up a specialized after-sales service hotline or online service platform to ensure that customers can contact the technical support team at any time. After receiving the report, we will immediately start the troubleshooting program, through remote diagnosis or send professional technicians on-site inspection, quickly locate the problem, and provide preliminary solutions or maintenance recommendations.

2、Professional repair and replacement services

For LED displays in need of repair, Wengo Smart Display will provide a full range of repair services, including parts replacement, software upgrades, system debugging. All repairs are performed by professionally trained technicians to ensure the quality of repairs. For parts that cannot be repaired, we will provide original parts for replacement to ensure that the performance of the display is restored as before. In addition, for products under warranty, WENGO will bear the cost of free repair or replacement to reduce the economic burden of customers.

3、Regular maintenance and maintenance guidance

In order to extend the service life of LED display, Wengo Smart Display will provide regular maintenance services, including cleaning and maintenance, performance testing, parameter adjustment, etc.. At the same time, we will also provide customers with detailed maintenance guidelines, including daily cleaning methods, the use of environmental requirements, to avoid damage to the precautions, etc., to help customers establish a scientific maintenance system to reduce the incidence of failure.

4、Technical support and training services

In addition to direct maintenance services, Wengo Smart Display also provides technical support and training services to help customers better understand and use the product. Technical support includes online consultation, telephone consultation, on-site guidance and other forms to ensure that customers can get timely and effective help when they encounter problems. Training services cover product operation, troubleshooting, maintenance and other aspects, aiming to enhance the customer's self-service capabilities and reduce dependence on manufacturers.

5、Customer feedback and continuous improvement

High-quality after-sales service is not only the quick response and solution to problems, but also the active listening to customer feedback and continuous improvement. We will regularly collect customers' opinions and suggestions, and through data analysis, we will find out the shortcomings and potential needs in the service, so as to continuously optimize the service process and content and improve the service quality. At the same time, Wengo Smart Display will also regularly visit customers to understand the use of the product and provide customers with more personalized service solutions.