Pre-sales services

1、Demand analysis and preliminary consultation

The starting point of all services is the in-depth understanding of customer needs. As a professional LED display manufacturer, Wengo Smart Display will firstly, through one-on-one communication, fully understand the actual needs of customers, including but not limited to application scenarios, screen size, resolution requirements, brightness adjustment, viewing distance, expected visual effect, budget range and installation environment. Based on this information, we, Wengo Smart Display, will make preliminary product recommendations and provide customers with initial product configuration suggestions to ensure that the selected products can perfectly fit the customer's actual application scenarios.

2、Technical explanation and product demonstration

In view of the professionalism and complexity of LED display technology, Wengo Smart Display professionals will provide customers with detailed technical explanations, including the product's working principle, technical advantages, performance indicators (such as contrast ratio, refresh rate, color gamut coverage, etc.), installation and daily maintenance. At the same time, in order to help customers more intuitive understanding of the product effect, we will also be through the video case, simulation software or on-site demonstration, etc., to show the LED display in different scenarios of the application of the effect, so that customers are more assured of the purchase and use of our LED products.

3、Customized program design and optimization

Based on the results of the demand analysis, Wengo Smart Display will provide customers with customized solutions, including screen layout design, visual effect simulation, control system configuration, system integration solutions and cost estimates. During the design process, we will fully consider the customer's actual needs, budgetary constraints and possible future expansion needs to ensure that the solution is both cost-effective and forward-looking. In addition, as a manufacturer, WENGO will continue to optimize the program based on customer feedback until the best results are achieved.

4、Sample provision and field testing

For large projects or first time customers, Wengo Smart Display will provide samples for field testing. This step not only helps customers to evaluate the actual effect of the product more accurately, but also provides data support for subsequent bulk purchases. During the testing process, we will provide the necessary technical guidance to ensure the accuracy of the testing environment, and at the same time, collect customer feedback in order to further adjust and optimize the product.

5、After-sales service commitment and technical support

Although after-sales service belongs to the post-project implementation, clear after-sales service policy in advance is also an important part of pre-sales service, Wengo Smart Display will provide customers with detailed after-sales service commitments, including product warranty period, fault response time, maintenance service process, technical support methods (e.g., online technical support, on-site service, regular training, etc.), etc. These commitments not only reflect the quality of our products, but also the quality of our products and services. These commitments not only reflect our confidence in the quality of our products and services, but also provide customers with additional protection and enhance their willingness to cooperate and satisfaction.